Support
Answers to the common questions. Anything else, email hello@theorderinsider.com and we’ll get back to you.
Picks
What is a pick?
The dish you’d order again. Open a restaurant, find the dish and double-tap it. One pick per course at each restaurant, every 30 days.
Can I change a pick?
Yes, until midnight on the day you made it: pick a different dish in the same course. After midnight it’s locked in, and that course opens for a new pick 30 days later.
Why can’t I pick a dish?
You’ve already picked that course at this restaurant in the last 30 days. Other courses there are still open, and so is every other restaurant.
Your First Five and For You
What is the First Five?
Your five favorite things you’ve ordered in Charlotte. They post to the feed as your First Five and unlock your For You page, which sorts restaurants around your taste.
Can I skip it?
Yes. Tap Skip on the First Five card. Skipping is for good: your picks count as ordinary picks, nothing posts as a First Five, and For You still opens at five picks.
Why is a restaurant on my For You page?
Each one lists the dishes that put it there: dishes on its menu that match what you’ve picked. Every pick sharpens it, and your most recent picks count most.
Your account
How do I log in?
Open the Account tab and tap Log in. Enter your email and we’ll send you a code. There’s no password.
I got a new phone. Are my picks gone?
No. Log in with the same email on the new phone and your picks, bites and saves come with you. If you never logged in, your picks stay on the old phone.
How do I turn notifications off?
Account tab, the gear, then Edit your profile. You can also turn them off for OrderInsider in your phone’s Settings.
How do I delete my account?
Account tab, the gear, then Delete account. Or follow the steps on our delete your account page.
Photos, comments and bites
How do I add a photo or a comment?
Pick the dish, then tap Add Photo or Add Comment under it. You can also tap + and take a photo: tap for a photo, hold to record a bite.
How do I remove something I posted?
Comments have Remove under them. For a photo, open it and choose Remove your photo. For a bite, open it and choose Delete.
How do I report a post or block someone?
On a post, photo or bite, tap ⋯ and choose Report, or Block this person to stop seeing them. We review every report.
Restaurants
A menu, price or hours are wrong.
Open the restaurant, tap ⋯ at the top and choose Report a problem. Menus come from each restaurant’s own website and can change before we catch it.
A restaurant is missing.
At the bottom of the home page, tap Request and tell us which restaurant. We add new ones every week.
I own or manage a restaurant.
Open your restaurant and tap Claim this page at the bottom of its menu. It’s free. If you’re not listed yet, email us at hello@theorderinsider.com. More for restaurants on our owner page.
Still stuck?
Email hello@theorderinsider.com. Tell us what you tapped and what happened, and we’ll sort it out.