Terms of Service

Version 2.4 · Last updated October 21, 2026

This document describes how OrderInsider actually works. It has not been reviewed by an attorney and is not legal advice.

1. What OrderInsider is

OrderInsider is a restaurant guide for Charlotte, North Carolina, available on the web and as an app. It helps diners decide what to order, not only where to eat, using the dishes other guests have picked as their favorite. Restaurants can claim their page for free, and can add a paid subscription, OrderInsights, that shows them what is happening around them. OrderInsider is operated by OrderInsider LLC, a North Carolina limited liability company (“we”, “us”). These Terms apply to everyone who uses OrderInsider: diners, listed restaurants, and subscribers alike. Using OrderInsider means you accept them and our Privacy Policy.

Age. You must be at least 13 to use OrderInsider, and at least 13 to make an account or post anything. If you are under 18, you need a parent or guardian’s permission, and they accept these Terms for you. OrderInsider is not made for children under 13.

2. How picks work

A guest can pick one dish per section of a restaurant’s menu as their favorite. A pick can be changed until midnight in the restaurant’s time zone, and after that a guest can pick in that section again every 30 days. Picks count toward a dish for twelve months and then fade. There is no way to vote a dish down. Only a guest who picked a dish can comment on it. Counts are shown only once enough guests have picked for them to mean something; below that we show nothing rather than guess.

Picks and comments are the opinions of the guests who made them. They are not our assessment of any restaurant and are not a statement of fact about food quality, safety, or hygiene.

Menus, prices, and specials come from each restaurant’s own website and are only as current as that site. We check them against those sites periodically, and once a check is logged the app shows the date of the most recent one, but a restaurant can change its menu, prices, specials, or hours before we catch it. Confirm with the restaurant before you go. If something is wrong, tell us at hello@theorderinsider.com or use the flag on the restaurant’s page, and we will correct it.

3. Picks and position cannot be bought or edited

No payment affects any pick count, comment, trending position, recommendation, or search position. Paid and free listings are treated identically everywhere they appear and are ordered by the same method. Where the site offers to choose a restaurant at random, every restaurant matching what the diner asked for has the same chance of being chosen. Paying adds features for the restaurant; it never changes what diners see about a dish.

A restaurant cannot edit its own pick counts or its guests’ words, and neither can we on request. We do not remove individual picks in exchange for payment, advertising, or goodwill. We remove comments only under Section 8. A restaurant or its managers can report a guest’s comment, photo, or bite to us; we review it like any other report, and a report from a restaurant is not by itself a reason to take something down. A restaurant that does not want its picks published may have its entire listing removed under Section 5. Those are the only two states: published as computed, or not published.

4. Restaurant listings

Restaurants appear in one of four ways. Listed: the restaurant appears with its menu and its guests’ picks and comments at no cost, whether or not anyone from the restaurant has signed up. Claimed (free): someone who works at the restaurant claims the page, and once we have confirmed they work there, they can correct the menu and hours, reply to guest comments, add managers, and report guest content to us. Claiming costs nothing and does not expire. OrderInsights ($30 per month, per location): a claimed restaurant can add OrderInsights, which shows what is happening around it, such as what guests are picking on which days, what people search for, and what is popular nearby, and includes a monthly report. Everything in OrderInsights is a count or summary; no guest is named. OrderInsights is never placement or ranking; see Section 3. Removed: the listing comes down.

By accepting a listing you confirm you are authorized to make that decision for the restaurant, and you grant OrderInsider a non-exclusive, revocable license to display the restaurant’s name, menu items, prices, and descriptions for that purpose. You may withdraw at any time under Section 5.

5. Removal

Any restaurant may have its listing removed, whether or not it ever agreed to one, by writing to hello@theorderinsider.com or using the removal option on its consent link. We honor removals promptly, record them, and do not re-list a removed restaurant without a new agreement from the restaurant. Removal is free and available to subscribers and non-subscribers alike.

Copyright. If you believe something on OrderInsider (a photo, a bite, a comment) infringes your copyright, send a notice to our designated agent (below) with: your signature (typed is fine); the work you say is infringed; where the material is on OrderInsider (a link or a description we can find it from); your contact details; a statement that you believe in good faith the use isn’t authorized by the owner, its agent or the law; and a statement, under penalty of perjury, that your notice is accurate and you are the owner or authorized to act for them. We take the material down and tell the person who posted it, who may send a counter-notice. We close the accounts of people who repeatedly infringe.

Our designated agent (U.S. Copyright Office registration DMCA-1083044):
Copyright Agent, OrderInsider LLC
2903 N Davidson St, Ste 2028, Charlotte, NC 28205
Phone: (703) 939-0996
Email: hello@theorderinsider.com

6. OrderInsights billing & cancellation

OrderInsights is $30 per month per location, billed through Stripe; by subscribing you also accept Stripe’s terms. Billing begins at signup — there is no free trial, because a listed or claimed page in Section 4 costs nothing and does not expire. Subscriptions renew monthly until cancelled. Cancel any time from the dashboard: the subscription stays active through the end of the paid month, after which paid features end. Amounts already paid are non-refundable except where required by law. Cancelling a subscription does not by itself remove a listing — use Section 5 for that, and it does not undo a claim. We may change pricing with advance notice, effective the following billing period.

7. Restaurant-supplied content

A restaurant that has claimed its page can add and edit menus, descriptions, prices, hours, announcements, branding, and featured dishes. You are responsible for that content and confirm you have the right to publish it, including any staff names or photographs. Dietary and allergy information shown on OrderInsider is informational only and is not a substitute for speaking with restaurant staff. We display what a restaurant provides and do not independently verify it. Guests with allergies or dietary requirements should always confirm directly with the restaurant.

8. Guest accounts and contributions

You can use OrderInsider without an account. If you make one, keep your sign in email to yourself; you are responsible for what happens on your account. You can delete it at any time from the account screen in the app or by emailing us; what that removes is described in the Privacy Policy.

Friends, tables, and plans. Friends are added only through an invite link. Anyone with a table’s invite link can join that table, so share it only with people you want there; everyone at a table can see each other’s names, photos, and picks, and the person who started it can remove people. You can leave a table at any time. A plan posted to a table is open to everyone at it. Invite only people who would want to be invited, don’t use plans or tables to pester or harass anyone, and be careful meeting people you don’t know. Plans are arranged between guests: we don’t make reservations, and we are not responsible for who comes, what happens when you meet, or the bill.

You are responsible for the picks, comments, names, photos, and bites you post. You keep ownership of them, and you grant us a free, non-exclusive license to store, copy, resize, display, stream and transcribe them in OrderInsider, to the people you chose, for as long as they are up, and to have them checked by the service providers named in the Privacy Policy. After something comes down we keep copies only as that policy describes. You confirm you have the right to post them, including the music or other sound in a bite.

We do not tolerate objectionable content or abusive users. Do not post anything unlawful, hateful, harassing, sexually explicit, violent, threatening, defamatory, or deceptive; do not post anyone’s private information; do not impersonate anyone; and do not pick or post about a restaurant on behalf of its owner, staff, or a competitor. Every comment, photo and bite has Report, and you can block anyone whose posts you see, which hides everything they post from you. We review reports within 24 hours. When two different guests report the same comment, photo or bite as abusive, it is hidden until we have looked. We remove content that breaks these rules, and we stop the people who post it from posting, or close their accounts. Contributions are the views of the people who wrote them, not ours.

Bites (short videos). A bite is a short video of a dish you ordered, tagged to that dish on the restaurant’s menu. Posting one needs an account. Keep bites about the food: a bite that is about a person rather than the food, like a selfie, may be held for review. Do not film people who haven’t agreed to be filmed, and do not post anything that breaks the rules above. You choose who can see each bite. Bites can be checked, by a person or automatically, before or after they go up, and anyone can report one; we take down bites, and stop accounts from posting, when they break these rules. A bite shows while a dish it’s tagged to is on the menu, for up to 12 months. We report apparent child sexual abuse material, in a bite, photo or anything else, to the National Center for Missing & Exploited Children, as the law requires, and keep what the law tells us to keep. You agree to this the first time you post a bite.

9. Notifications and email

The app sends notifications only after you turn them on, and you can turn them off in the app or in your phone’s settings at any time. Emails other than sign in codes are sent only if you asked for them or a friend invited you to a plan; every one has a one click unsubscribe link. What we send and when is in the Privacy Policy. We don’t send advertising.

10. Insiders

Insiders are guests we have invited to make their picks public so others can follow them. They are independent: Insiders pick for themselves, and OrderInsider does not pay for, review, or vouch for their picks or lists. We cannot see whether an Insider has a relationship with a restaurant, such as payment, free food, or another benefit, and we are not responsible for any such arrangement or for what an Insider says or picks. Treat an Insider’s picks as one person’s opinion. An Insider’s picks count exactly like any other guest’s, and nothing in Section 3 changes: no one can pay to change OrderInsider’s own pick counts, rankings, or recommendations.

If you are an Insider, you agree not to accept payment or other benefits in exchange for your picks, your list, or your position on a list, and we may remove Insider status from anyone who does. You may stop being an Insider at any time by emailing us.

11. Restaurant names and trademarks

Restaurant names, logos, and marks belong to their owners. We use them only to identify the restaurant a listing is about. OrderInsider is independent and is not affiliated with, endorsed by, or sponsored by any restaurant, review platform, or search engine unless we say so plainly.

12. Acceptable use

Do not scrape, bulk-download, resell, or systematically copy OrderInsider’s picks, comments, or recommendations; do not attempt to manipulate picks, counts, or position, including by using many devices, asking guests to pick in exchange for anything, or paying or rewarding an Insider to pick; do not misuse, overload, or attempt to gain unauthorized access to the service.

13. Disclaimers & limitation of liability

OrderInsider is provided “as is,” without warranties of any kind, including any warranty that picks, menus, prices, specials, hours, or availability are accurate, complete, or current, or that any guest’s or Insider’s picks are free of outside influence. To the fullest extent permitted by law, OrderInsider and its operator are not liable for indirect, incidental, or consequential damages, and total liability for any claim is limited to the greater of the amount you paid us in the three months before the claim or $100. You agree to indemnify OrderInsider against claims arising from content you supply or your use of the service.

14. Termination & changes

You may stop using OrderInsider, or delete your account, at any time. We may remove content, stop an account or device from posting, or close an account, without notice, if it breaks these Terms, puts other people at risk, or the law requires it, and we may end a subscription for non-payment. An account barred from posting may not come back under a new one. Sections 3, 8 (the license, while content stays up), 13, 15 and 16 continue after an account ends. We may update these Terms; material changes will be reflected in the version number and date above, and continued use after that means acceptance. Earlier versions are archived: version 2.3, version 2.2, version 2 and version 1.1.

15. Governing law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules, and disputes will be brought in the state or federal courts located in Mecklenburg County, North Carolina.

16. The App Store

If you got the app from Apple’s App Store, these Terms are between you and OrderInsider LLC, not Apple, and we, not Apple, are responsible for the app and its content. You may use the app on Apple devices you own or control, as Apple’s App Store terms allow. Apple has no duty to provide maintenance or support for the app. The app is free; if it fails to work as any warranty says, you may tell Apple, and to the extent the law allows, Apple has no other warranty obligation. We, not Apple, handle any claim about the app, including product liability claims, claims that it does not meet a legal or regulatory requirement, consumer protection or privacy claims, and claims that it or your use of it infringes someone else’s intellectual property. You confirm you are not in a country under a U.S. government embargo or named by the U.S. government as supporting terrorism, and are not on a U.S. list of prohibited or restricted parties. You must also follow the terms of any third party service you use with the app, such as your mobile carrier. Apple and its subsidiaries are third party beneficiaries of these Terms and may enforce them against you. Questions or complaints about the app go to us, at the address in Section 5 or the contact details below.

17. Contact

Questions? Email hello@theorderinsider.com or call 703-939-0996.